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This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information. It also informs you of your privacy rights.
Our site collects cookies and we use your personal data to provide and improve our services. By using our website (https://alphapets.co.za) you agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in singular or in plural. They will have the same meaning whether they are capitalised or not.
For the purposes of this Privacy Policy:
Account means a unique account created by you to access our services.
Affiliate means an entity that controls us, is controlled by us or is under common control with us.
Company (referred to as either “the company”, “we”, “us” or “our” in this Agreement). It refers specifically to Alpha Pets South Africa operating from 21 Starfish Way, Atlantic Beach Estate, Cape Town, 7441.
Cookies are small files that are placed on your computer, mobile device or any other device by a website. They containing the details of your browsing history on that website among its many uses.
Country refers to South Africa
Device means any device that can access the service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to our website. It is used interchangeably with the word Site.
Service Provider means any natural or legal person who processes the data on behalf of the company.
Usage Data refers to data collected automatically. This is either generated by the use of our site. It ca also be from the service infrastructure itself (for example, the duration of a page visit).
Website refers to Alpha Pets South Africa, accessible as https://alphapets.co.za.
You means the individual accessing or using the service. It can also mean the company or other legal entity on whose behalf the individual is acting.
While using our site, we may ask you to provide certain personally identifiable information. This information may be used to contact or identify you. Such information may include, but is not limited to: email address; first name and last name; phone number and addresses.
This type of data is collected automatically when using the site.
It may include information such as: your device’s Internet Protocol address (IP address); browser type; browser version; the pages of our site visited; the time and date of such visits; the time spent on those pages; unique device identifiers and other diagnostic data.
When accessing the site through a mobile device, certain information may be collected automatically. This includes but is not limited to: the type of mobile device used; its unique ID; its IP address; its operating system; the mobile Internet browser used; unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our site or when you access our services through a mobile device.
We use Cookies and similar tracking technologies to track the activity on our site and store certain information. Tracking technologies used are beacons, tags, and scripts. They collect and track information and help us to analyse and improve our site.
The technologies we use may include:
Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our site. Unless you have adjusted your browser setting so that it will refuse Cookies, our services will use them.
Web Beacons. Certain sections of our site and our emails may contain small electronic files known as web beacons. These are also referred to as clear gifs, pixel tags, and single-pixel gifs).
These permit us, for example, to count users who have visited those pages or opened an email. They also enable other related website statistics (for example, recording the popularity of a certain section).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline. Session Cookies are deleted as soon as you close your web browser.
We use both Session and Persistent Cookies for the purposes set out below.
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential in providing you with services available through the site. They enable you to use its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided. We only use these Cookies to provide you with those services.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when you use the site. Examples of such are remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personalised experience. It means you don’t have to re-enter your preferences every time you use the site.
Our company may use Personal Data for the following purposes:
Provide and maintain our service including monnnitoring your use of our site.
Manage Your Account, specifically to manage your registration as a user of the site. The Personal Data you provide can give you access to different functionalities of the site.
For the performance of a contract. This includes, but is not limited to the development, compliance and undertaking of the purchase contract for products ordered.
Contact you: This could be by email, telephone call, SMS or other equivalent forms of electronic communication. Other forms of contact could be a mobile application’s push notifications.
Provide information about news, special offers or other general information. This could include information about other goods, services and events. If you have opted not to receive such information, none will be sent.
Manage Your requests: Data will be used to attend to and manage your requests.
For business transfers: We may use your information to evaluate or conduct a change in business ownership. This could include a merger, divestiture, restructuring, reorganization, dissolution or sale of the company as a going concern. It would apply in the case of bankruptcy, liquidation or similar proceeding. In these instances, Personal Data held by us about our services and site is among the assets transferred.
Other purposes. We may use your information for other purposes such as data analysis and identifying usage trends. We may also use it in determining the effectiveness of our promotional campaigns. It may also be used to evaluate and improve our site, products, services, marketing and your experience.
We may share your personal information in the following situations:
Service Providers: We may share your personal information with Service Providers who monitor and analyse the use of our site. They may use this data to contact you.
Business Transfers: We may share or transfer your personal information in connection with, or during negotiations. These negotiations may include any merger, sale of company assets or financing. It may also include acquisition of all or a portion of our business to another company.
Affiliates: We may share your information with our affiliates. In such a case we will require those affiliates to honour this Privacy Policy.
Business partners: We may share your information with our business partners to offer you certain products, services or promotions.
Other users: This is the case when you share personal information or opinions in public areas with other users. Such information may be viewed by all users and may be publicly distributed outside of the site.
With Your consent: We may disclose your personal information for any other purpose.
The company will retain your Personal Data only for as long as is necessary. It will be retained only for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations. For example, if we are required to retain your data to comply with applicable laws or resolve disputes. Another example would be to enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time. The exception is when this data is used to strengthen the security or to improve the functionality of our site. Another exception is when we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the company’s operating offices. It is also processed in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your province or country. In some cases the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The company will take all steps reasonably necessary to ensure that your data is treated securely. In such circumstances, we strive to adhere to this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country, unless there are adequate controls in place. This includes the security of your data and other personal information.
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.
Our service may give you the ability to delete certain information about you from within.
You may update or delete your information at any time by signing in to your account (if you have one). Visit the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided.
Please note, however, that we may need to retain certain information. This is only apply when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the company may be required to disclose your Personal Data. This will only happen if required to do so by law. An example of such would be by court order.
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your Personal Data is important to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our site does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us;
Should we become aware that we have collected Personal Data from anyone under the age of 13 we will take steps to remove such from our servers.
Our store contains links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you choose to visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update our Privacy Policy from time to time. Should this occur, we will notify you of any changes by posting the new Privacy Policy on this page.
Prior to the change becoming effective, we will advise customers via our storewide notice. We will also update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective as and when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us.
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